EMPLOYEE PORTAL
Relationships are Everything!
FIND A JOB
Put Your Passion To Work
Customer Service Representative
Job Description
Customer Service Representative
Location: Remote
About Our Client:
Our client has built a high-trust, people-first culture driven by real employee feedback and a commitment to innovation, collaboration, and performance. Known for fostering an environment where employees feel valued, supported, and empowered to grow, the organization continues to set itself apart as an employer of choice. Working here means joining a team of top technical professionals bringing cutting-edge products to the forefront—offering driven individuals the opportunity to make a meaningful impact every day.
Key Responsibilities:
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
Location: Remote
About Our Client:
Our client has built a high-trust, people-first culture driven by real employee feedback and a commitment to innovation, collaboration, and performance. Known for fostering an environment where employees feel valued, supported, and empowered to grow, the organization continues to set itself apart as an employer of choice. Working here means joining a team of top technical professionals bringing cutting-edge products to the forefront—offering driven individuals the opportunity to make a meaningful impact every day.
Key Responsibilities:
- Coordinating intercompany shipments from US facilities to international facilities.
- Performing tasks such as PO management, order status communications, export documentation, and transportation routing.
- Interacting daily with international partners, IBP, Distribution, Quality, and other internal teams.
- Processing intercompany orders for EDI or manual entry.
- Confirming POs to ensure accuracy and compliance.
- Maintaining orders by applying business rules, such as dating or splitting lines.
- Releasing order blocks to facilitate shipment execution.
- Processing customer returns, credits, and rebills effectively.
- Preparing and distributing export documents like invoices, AWB, and COC.
- Ensuring adherence to export regulations and guidelines.
- Providing backup support to fellow team members as needed.
- Performing other duties as required to support team operations.
- Serving as the single point of contact for intercompany shipments.
- Providing proactive and accurate communications to stakeholders.
- Processing intercompany orders efficiently and accurately.
- Collaborating with Supply Planning to secure inventory for intercompany customers.
- Ensuring products are properly registered in destination countries.
- Arranging cost-effective transportation that meets customer requirements.
- Preparing and distributing export documentation to facilitate customs clearance.
- Supporting red and white shipment processes.
- Ensuring compliance with export regulations, including IATA standards for dangerous goods.
- Processing returns and customer credits promptly and accurately.
- Assisting in preparing reports as needed to support operational metrics.
- Effective and positive communicator capable of engaging with diverse stakeholders.
- Strong organizational skills with the ability to handle multiple priorities.
- Ability to work independently with limited supervision.
- Experience in order management, export documentation, or international logistics.
- Proficiency in customer service principles and supply chain basics.
- Capable of sedentary work, exerting minimal physical effort (up to 10 pounds).
- Experience with ERP or order processing systems.
- Knowledge of IATA regulations for dangerous goods shipments.
- Familiarity with shipping and customs documentation.
- Previous experience supporting international logistics or global supply chains.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company